Return Policy and Refund
Important: Original shipping charge will be deducted to items sold with "free shipping" if items are returned. If you any immediate questions about our return policy, you can call 800-9893-2866 and ask for Mike or Alan.
Exchange or Refund: If a product does not remain serviceable for the full warranty period, then upon return of the defective unit to Japan Engine Inc. by the buyer, Japan Engine Inc. will, at its sole discretion, either provide a product exchange or refund, any and all exchanges & refunds occuring after 14 days shall be subject to a pro-rated cost by time usage.L
Japan Engine Inc. reserves the right to tear down and examine defective products before adjustment will be made.
No return or adjustments after 14 days or any previously installed products.
Core needs to be returned within 30 days for full refund. Cores cannot be returned after 30 days of original purchase date-no exceptions.
All returns subject to a minimum 20% restocking fee.
Special order parts are not refundable, special order deposit are not refundable.
All returned checks are subject to a $25.00 service charge.
Customers are responsible for all shipping fees including cancelled and refused orders.